ISO 9001 Compliant Program: Steps to BuildWritten by Chris Anderson
Implementing an ISO 9001 system represents a major effort. However, all of that effort can represent a significant shift for a business - from quantity to quality. And this could make sure your business gets desired results.Shift Focus to Performance Developing, implementing and maintaining your ISO 9001 program can be crucial to core issues of a business. The focus is designed to help: •Satisfy customer requirements for compliance •Increase profits with more contracts •Save money through efficiency But to do this you need to put a framework in place that spotlights performance and performance improvement. Get Management Support To effectively build a program and meet requirements, your organization should carry out a strong process: •Management Decision and Commitment •Adequate Training and Evaluation •Compliance with Appropriate Standards •Audit and Registration Once you’ve identified your company’s need for compliance, it is essential for top management to get on board. Management can ensure that quality is documented, demonstrable, effective and maintained. Review and Maintain Standards The appropriate personnel should then review standards for their industry and work to meet those requirements with organized documentation. Personnel can then develop, implement and maintain a set of quality systems and procedures to satisfy ISO 9001 requirements.
| | Managers Don't Know Any Better!Written by Fred Mercer
Managers Don’t Know Any Better!90% of managers today haven’t slightest clue about how to perform their jobs. If they did we wouldn’t have astonishingly high business failure rate, or job movement. But our managers have never been properly shown or explained on how to perform. Yet they’re so important to overall outcome. No matter what your position is today, we’ve all had wonderful job experience at some point in our life (maybe now) where you felt uninspired, lacking in confidence, confused, stressed, tired and more than anything frustrated every day! And didn’t know what you would do about it. You probably spent far too much time in this ‘gray zone’ and wasted valuable personal time, plus your company’s time. I’m talking specifically about when person directly responsible for your results (your manager or supervisor) was seemingly ‘against’ you every day, always just riding your tail to force productivity from you, and never agreeing with your thoughts or ideas. When you desperately needed improved results but they just are not coming. Did you know, that probably wasn’t your fault at all? (Ok time you took a quick nap during your work hours was your fault). But no person that is being ‘coached’ properly in their job would ever dream, or need to take a nap…or consider any other obvious productivity waster. Managers are largely unsuccessful in their jobs because no-one has ever explained to them importance of ‘coaching’ their team to success. That’s right ‘coaching’! Standing with a whip and screaming and yelling at tigers to make them jump through a ring of fire might work in circus, but that’s where it belongs…and certainly not in today’s workplace. Monitoring height of your plants or amount of seeds that sprouted each week, and then adjusting triggers that make them grow (water, light, heat, soil, etc..) works in garden, but NOT with human beings. Empowering people on your team, or those you are directly responsible for, is KEY to attaining any level of success. To prove this point think of a time right now where you felt very important to an outcome. When inside you felt like leader. You had so much to give and it was bursting out of you. You were excited and eager to get going. You were enjoying yourself tremendously and time was flying by. You were using your strengths and knew that any positive outcome was based on your participation. Whether it’s playing on a beach volleyball team, singing in a choir, playing in a team golf tournament, completing a research project on time, attracting customers at a company booth, selling a car, helping a neighbour put up his Christmas lights, analyzing a report, fixing a computer, leading a meeting…whatever. That wonderful feeling existed because you were empowered. You were naturally using a strength of yours and were connected to effort. You were giving it 100% easily. Now imagine for a few seconds that feeling existed in all employees in your company, existed within you every day at work, existed within your team….what do you think your results would look like?
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